The explorelapland.world website is owned and operated by The Australian Group Limited. Australian offer
website is the medium through which a range of lottery-based gaming activities are transacted with
suppliers such as Tatts Lotteries SA Pty Ltd, Tatts NT Lotteries Pty Ltd, Tattersall’s Sweeps Pty Ltd,
New South Wales Lotteries Corporation Pty Limited, and Tatts Group Limited and its related bodies
corporate. This Policy applies to Australia Group Limited and use of terms ‘we’, ‘us’ or ‘our’ refers to
The Australian Group Limited. The use of the term ‘you’ refers to you as the Customer.
This Policy provides an overview of how we collect, store, and use Personal Information. This Policy
also details how you can access and update your Personal Information or make a complaint.
We are committed to the protection of the Personal Information of individuals, and to maintaining the
highest possible standards of privacy. We seek to implement practices, procedures, and systems that
comply with the APPs under the Privacy Act.
AML/CTF Act means the Anti Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
APP’s means the Australian Privacy Principles;
Personal Information is any information about you that identifies you or by which your identity can be
reasonably determined;
Privacy Act means the Privacy Act 1988 (Cth);
Website means our website; explorelapland.world.
This Policy applies to Personal Information. What Personal Information we collect, and hold will depend
upon the nature of your dealings with us as well as the requirement of applicable laws, regulations, and
licence conditions. We may collect, for example, the following Personal Information:
• Name
• Date of birth
• Mailing address
• Email address
• Telephone number
• Financial institution account details
• Credit card details• Signature
• Information on identity verification documents which we require for account registration•
Usernames
and passwords for your account
To protect against fraudulent activities, we may require Customers to identify themselves when
purchasing lottery tickets. This is at our sole discretion.
We may also collect non-personal information, which does not identify you as an individual, for
analytical purposes. This information may include, for example, when you visit our Website, we may
collect your internet protocol (IP) address, user information in an aggregate, non-personal, format for
statistical and research purposes. This information is provided to the Beneficiaries as part of their
record keeping obligations and may be used if requested by government agencies and regulatory bodies.
We may use Personal Information collected to:
• Verify a Customer’s identity;
• Provide a Customer with, and assist in subscription to, lottery products and services;
• Record and register Customer lottery purchases and other transactions with us and manage accounts held
with us;
• Notify Customers of, and provide them with, any lottery winnings;
• Administer and manage our business services including in relation to charging and billing;
• Research and develop our services and infrastructure, including testing and upgrading these systems;
• Unrelated third parties to enable outsourcing of relevant functions relating to the provision of
lottery and marketing products and services and only for the primary purpose of providing those
functions;
• Professional advisers and authorised representatives (including but not limited to accountants,
auditors and legal advisers) but only upon receipt of Customer’s written authorisation;
• Courts, Government and regulatory authorities as required or authorised by law (for example under the
AML/CTF Act);
• Communicate new products and services available to Customers for marketing purposes, including
advising of the opportunity to take up special promotions and offers. An ‘opt-out’ option will be
provided in any of this type of communication;
• Conduct appropriate checks to protect against fraud;
• Address any query, feedback, or complaints you may have; and
• Promote and market our current and future services and businesses to you.
This list is not exhaustive and there may be other reasons we are required to use Personal Information
in order to provide our services.
Your Personal Information may be disclosed to organisations outside us, in order to provide our services
to you. It is only disclosed in order for us to provide those services. These other organisations may
carry out the following:
• Mailing operations;
• Marketing, telemarketing, and door knocking services; and• Market research.
By purchasing a ticket you will be opted into receiving future marketing communications by us. If you
would like to opt out of this feature, please contact us by email on [email protected]
What are 'cookies'?
• Our website uses ‘cookies’.
• 'Cookies' are alphanumeric identifiers that are placed on your computer's hard drive through your web
browser.
• 'Cookies' enable our system to recognise your browser and maintain your purchasing details in your
shopping basket.
They also allow us to track the user across multiple sessions for analytical purposes • By disabling
'cookies', you will not be able to participate in some of the features offered by us.
• Most Internet browsers are pre-set to accept cookies. If you prefer not to receive 'cookies', you may
adjust your
Internet browser to disable or to warn you when 'cookies' are used. As there are many browsers in the
marketplace, the easiest way to change your settings is by searching for 'cookies' in your Help/Contents
and Index options on your browser.
• We recommend that you leave your 'cookies' enabled; otherwise you may have difficulty trying to
purchase lottery entries with us.
• Our 'cookies' don't send us back any information about your computer (except your IP address) or any
other information on your hard drive.
We collect Personal Information for the purpose of administering lottery based gaming activities,
ensuring Customers who win prizes receive their winnings and improving the services we provide.
Should a Customer win a prize, we will not publish or disclose that Customer’s identity to any third
parties without their explicit prior consent, unless otherwise permitted under the Campaign Terms and
Conditions.
We may provide Personal Information, data and statistics about Customers, our sales, and any related
website information to reputable third parties. This information is used for business purposes for
example for analytical purposes.
We are committed to the protection of Customers Personal Information from unauthorized access. We use a
range of security mechanisms and procedures to protect the Personal Information we hold.
We make all reasonable efforts to ensure your Personal Information is stored securely both in electronic
and physical forms and comply with the APPs. However, there may be risks associated when transferring
your Personal Information to us from other internet facilities or by email.
Personal Information that is no longer required will be destroyed in accordance with the legislation and
APPs.
We will take all reasonable steps to ensure that any third-party organisations we deal with are bound by
confidentiality and privacy obligations in relation to the protection of Customer’s Personal
Information.
By providing your Personal Information to us, you consent to disclosures to third parties who may be
located outside Australia. That third party may store your Personal Information but are not permitted to
re-sell, use, or share that Personal Information without our permission.
We will take reasonable steps to ensure that any overseas recipients take steps to protect your privacy.
However, you acknowledge that we will not be accountable under the Privacy Act for any breach of your
privacy by the overseas recipient, nor will you be able to seek redress under the Privacy Act for any
use or breach by the overseas recipient. You also acknowledge that the overseas recipient may not be
subject to similar laws or principles as under Australian privacy law.
You have the right under the Privacy Act to seek access to the Personal Information held about you. If
you wish to exercise this right, or if you believe that the information is incorrect, incomplete or
out-of-date, you should either correct/update the information through the explorelapland.world website
by logging into My Account using your username and password, or contact us.
All requests to access Personal Information must be made in writing or by email and addressed to the
Privacy Officer at the addresses listed at the end of this document. It is our policy to respond to any
such request within a reasonable period of time after the request is received. We will not charge you
for making requests to access any information held about you, however, we reserve the right to undertake
cost recovery for the provision of such information where it is justified.
If there is a reason for not granting you access to your information, we will provide you with a written
explanation of the reasons for the refusal (unless unreasonable to do so) and inform you of the
mechanisms to complain about the refusal.
Information about the Privacy Act and the APPs can be found on the Office of the Australian Information
Commissioner website (details below).
If you have a complaint regarding our management of your Personal Information, wish to correct
information held by us or require further information, please contact us. Our policy is to respond to
your complaint, correction request or query within a reasonable period of time after the complaint is
received.
If you are not satisfied with the outcome of your complaint, you may refer your complaint to the Office
of the Australian Information Commissioner by contacting 1300 363 992 or by visiting the website
www.oaic.gov.au.
We reserve the right to make changes to this Privacy Policy. Any changes made to the Privacy Policy in the future will be posted on this page and such changes will become effective upon posting of the revised Privacy Policy. If we make any material or substantial changes to this Privacy Policy we will use reasonable endeavours to inform you by email, notice on our explorelapland.world website or other agreed communications channels.